Privacy Policy

Learn about how we handle your data

One World Relief (“we”, “us”, “our”) is a UK-based charity committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

One World Relief is a charitable organisation operating in the United Kingdom.

Website: https://oneworldrelief.org.uk/
Email: info@oneworldrelief.org.uk
Address: 27A Burleys Way, Leicester, LE1 3AY

2. Information We Collect

2.1 Information Provided Through the Website

We may collect the following:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Donation details
  • Gift Aid declarations
  • Enquiry form submissions
  • Newsletter sign-ups
  • Volunteer application information

2.2 Donation Information (GiveWP, Stripe, PayPal)

When you make a donation, we collect:

  • Donation amount and frequency
  • Billing details
  • Gift Aid status

We do not store payment card details. All payments are processed securely through trusted third-party providers such as Stripe, PayPal, or GoCardless.

2.3 Automatically Collected Data

WordPress and its plugins may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referring website
  • Date and time of visit

This may occur through analytics tools, security plugins, or hosting logs.

2.4 Cookies

We use cookies for the following purposes:

  • Website functionality
  • Donation processing
  • Form submissions
  • Analytics
  • Security protection
  • Cookie consent preferences

3. How We Use Your Information

We use your data to:

  • Process donations
  • Claim Gift Aid
  • Respond to enquiries
  • Manage volunteer applications
  • Send newsletters and updates
  • Improve website security and performance
  • Maintain financial and legal records

We will never sell your data.

4. Legal Bases for Processing

We rely on the following legal bases:

  • Consent – newsletters, contact forms
  • Contract – processing donations
  • Legal obligation – Gift Aid and financial compliance
  • Legitimate interests – security, analytics, operations

5. How Your Data Is Shared

Your information may be shared with trusted service providers, including:

  • Web hosting provider
  • WordPress plugins (e.g., GiveWP)
  • Email marketing platforms (Mailchimp, Brevo, etc.)
  • Payment processors (Stripe, PayPal, GoCardless)
  • Security services (Cloudflare, Wordfence)
  • Backup services (UpdraftPlus, Jetpack)
  • Analytics tools

All providers must comply with UK GDPR.

6. International Data Transfers

Some service providers may process data outside the UK. We ensure appropriate safeguards such as:

  • Adequacy regulations
  • Standard Contractual Clauses (SCCs)
  • Data processing agreements

7. Data Retention

We retain data only as long as necessary:

  • Donation and Gift Aid records: 6 years
  • Newsletter subscriptions: until you unsubscribe
  • Enquiry messages: up to 24 months
  • Volunteer data: up to 2 years after last activity

8. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, email us at info@oneworldrelief.org.uk.

9. How We Protect Your Data

We use various security measures including:

  • SSL/HTTPS encryption
  • Firewalls and security plugins
  • Cloudflare protection (if enabled)
  • Restricted administrator access
  • Regular updates to WordPress and plugins
  • Secure backups

10. Email Communications

If you subscribe to our email updates, we may send:

  • Charity news and updates
  • Fundraising campaigns
  • Event invitations
  • Volunteer opportunities

You may unsubscribe at any time.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

12. Children’s Privacy

We do not knowingly collect data from children under the age of 16 without parental consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always appear on this page.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

One World Relief
Email: info@oneworldrelief.org.uk
Address: 27A Burleys Way, Leicester LE1 3AY